Refund policy
Last updated: August 10, 2026
We want you satisfied with your purchase. Our products carry a 100% satisfaction guarantee against defects in workmanship and normal wear.
Standard returns
Return merchandise in new and resalable condition, with original packaging, within 30 days of delivery for a refund or exchange.
Refunds are issued to the original form of payment, less shipping, handling, and a 15% restocking fee. If you would prefer an exchange, we will send a replacement promptly and waive the restocking fee.
How to start a return
Log in to your account, open the order, and choose Return Item(s). Tell us the reason for the return and whether you want a refund or an exchange. We will email you once the return is received and processed.
Ship returns to:
The Extreme Store
Attn: RETURNS
2606 SW 4th Street
Redmond, OR 97756
How long a refund takes
Expect your refund within four weeks of handing the package to the shipper. That covers transit back to us (5–10 business days), our processing (3–5 business days), and your bank posting the credit (5–10 business days). It is often faster.
What we cannot accept
The following are not returnable:
- Sale and clearance items
- Discontinued items
- Loaded ammunition — for safety reasons we cannot resell returned ammunition
- Software and electronic licences
- Riflescopes and optics that have been mounted, ringed, or otherwise used
- Once-fired brass, once the bag has been opened. Once-fired brass is sold as-is, sorted by headstamp, and described accurately on each product page. Unopened bags may be returned under the standard policy.
We are not responsible for any claim arising from abuse, misuse, unauthorized modification, or improper mounting or installation.
Suppressors and NFA items
The Extreme Store does not sell NFA items. Suppressors are sold by MOA Rifles and are covered by their return policy, not this one.
Defective on arrival
If an item arrives defective, contact us within 5 business days and we will make it right at no cost to you. Beyond that window, most products carry a manufacturer warranty and we will help you open a claim.
Questions
Call 541-526-1820.